Privacy Policy
Effective Date: August 9, 2025
1. Introduction
This Privacy Policy applies to Green Line Relocation and Systems ("we," "us," "our"). We are committed to protecting your personal information collected through our website, communications, and services. This Privacy Policy explains what personal information we collect, how we collect it, how we use it, how we share it, and your rights regarding your information.
2. Information We Collect
We may collect the following personal information:
- Contact information, such as your name, address, phone number, and email address, when you request a quote, contact us, or schedule services.
- Moving-related information, such as inventory details, pickup and delivery locations, and special instructions related to your move.
- Payment and billing information, including billing details and payment card information, when needed for invoicing or payment processing.
- Usage information, such as information collected through your interaction with our website, online forms, emails, phone calls, and text communications.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you fill out a form, request a quote, call us, email us, or communicate with us by text message.
- Through customer service and service-related communications.
- Automatically through website activity, including form submissions and general website usage data.
4. How We Use Your Information
We may use your personal information to:
- Provide, coordinate, and manage relocation services, including local moves, long-distance moves, piano moving, packing, labor, and related services.
- Communicate with you regarding quotes, confirmations, scheduling, appointments, service updates, and customer support.
- Process payments and maintain billing records.
- Improve our website, customer service, and internal business operations.
- Maintain records of communications and consent preferences where applicable.
5. Sharing Your Information
We may share personal information only as necessary for business operations and service delivery, including with:
- Employees, contractors, or subcontractors who help us provide relocation and moving services.
- Service providers, such as payment processors or other vendors that support our business operations.
- Legal authorities, if required by law, regulation, or legal process.
- Parties involved in a business transition, such as a merger, acquisition, or sale, subject to appropriate confidentiality safeguards.
We do not sell your personal information.
SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes. No mobile opt-in data will be shared with third parties or affiliates.
6. Data Retention and Security
We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. We use industry-standard administrative, technical, and physical safeguards to help protect your personal information.
7. Your Rights
You may request access to, correction of, or deletion of your personal information. You may also request that we limit certain uses of your information, subject to applicable law. To exercise these rights, please contact us using the information below.
8. SMS Communications and Consent
If you consent to receive SMS from Green Line Relocation and Systems, you agree to receive conversational or informational SMS messages from us related to your inquiry, estimate, appointment, scheduling, service updates, or customer support.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP for support.
Your SMS consent and phone number will only be used for the purposes described above and will not be shared with third parties or affiliates for marketing purposes.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will become effective when the updated version is posted on our website. Continued use of our services after any changes are posted constitutes acceptance of those changes.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Green Line Relocation and Systems
1583 Sulphur Spring Rd, Suite 119
Halethorpe, MD 21227-2574
Phone: (443) 363-5910
Email: office@greenlinerelocation.com
